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Flooding

Norfolk Strategic Flood Alliance - Be Prepared for Flooding leaflet

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Organisations responsible for flood warnings and who are able to provide assistance in areas affected by floodwater are:

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Environment Agency

  • Issues flood warnings for flooding rivers, the sea and groundwater

  • Receives and records details of flooding incidents

  • Monitors the situation and advises other organisations

  • Deals with emergency repairs and blockages on main rivers and own structures

  • Responds to pollution incidents

You can sign up with the Environment Agency for useful advice and alerts and they list advice to help make your home safe from flooding.​

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Norfolk County Council (NCC)

  • Co-ordinate's emergency arrangements

  • Maintains safe conditions on the roads

  • Puts floodwater signs on the highway

  • Organises road closure and traffic closures

  • Clears blockages on highway drainage systems

  • May take action to protect property from flooding by water from the highway where there is a failure of the highway drainage system

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Watercourses - Who is responsible?

Please see attached NSFA (Norfolk Strategic Flooding Alliance) booklet in relation to watercourses.

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Emergency Numbers and Addresses

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Environment Agency (EA)

Floodline Tel: 0345 988 1188 or google: gov.uk/flood

Incident Line - Pollution etc. Tel: 0800 80 7060

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South Norfolk Council

Tel: 01508 533633

Website: https://www.southnorfolkandbroadland.gov.uk

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Norfolk County Council

Blocked gullies & surface water flooding: Tel: 0344 800 8020

Sewage problems Anglia Water Services: Tel: 03457 145145

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Property owners who have had internal flooding which is verified by NCC are able to apply for a flood protection grant of up to £5000 towards property level protection .   You can apply if you have been flooded inside your house from rainfall, watercourses or groundwater.  More information is available on their website

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Report all incidents of flooding to

Lead Local Flood Authority: llfa@norfolk.gov.uk

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Sand bags and flood defences

The Council has a supply of sandbags, sites are detailed on their website. However, these sandbags are for emergency situations only, i.e. if there is an immediate risk of flooding to your home/business, where there is a concern that water is very close and could come into the premises.

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Please note that the sandbags from the sandbag sites are not to be stockpiled for a just in case situation, as the Council has no out of hours arrangements to replenish the supply. If you can, during working hours, please obtain sandbags from your local building supplier.  In an emergency pillowcases or strong bags can be used,

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Information on flood products to protect your home can be found at the gov.uk website

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